Consumer Redressal

From: \"Bangalore, CRC\" <crcbangalore@rbi.org.in> To: \"Bangalore, Banking Ombudsman\" <bobangalore@rbi.org.in>, Cc: \"RajeshKumar.Jangra@xe04.ey.com\" <RajeshKumar.Jangra@xe04.ey.com> Date: 13-03-2013 AM 09:50 Subject: FW: Involvement required on the Suvidha Account Issue. Dear Sir. Please see the trailing mail, forwarded for necessary action. Regards CRC Bangalore ________________________________ From: RajeshKumar.Jangra@xe04.ey.com [RajeshKumar.Jangra@xe04.ey.com] Sent: Tuesday, March 12, 2013 5:59 PM To: Bangalore, Banking Ombudsman Cc: Bangalore, CRC; ushathorat@rbi.org.in; rbbarman@rbi.org.in; aphota@rbi.org.in; Gopalakrishna, G; BKC, CGM INSPECTION; Killawala, Alpana; Help Department of Communication Subject: Fw: Involvement required on the Suvidha Account Issue. Dear Mr. Palanisamy, Kindly spare some time free from your busy schedule and please do the needful on the same. Thanks in advance! Kind Regards, Rajesh Kumar Jangra | EMEIA | Unified Communications | Ernst & Young Global Shared Services First Floor, Thejaswini, Technopark, Trivandrum, Kerala 695 581, India Office: +91 471 4080858 | Mobile: +91 9544595304 rajeshkumar.jangra@xe04.ey.com Website: www.ey.com<https://mail.rbi.org.in/owa/UrlBlockedError.aspx> ----- Forwarded by RajeshKumar Jangra/Technopark/XE04/ErnstYoung/XE on 12-03-2013 PM 05:43 ----- From: RajeshKumar Jangra/Technopark/XE04/ErnstYoung/XE To: india.grievance.redressal.officer@citi.com, head.customercare@citi.com, Cc: help@rbi.org.in, s.ghosh@citi.com, india.suvidha.head@citi.com, india.ceo@citi.com, india.consumerbanking.head@citi.com, india.consumerbanking.coo@citi.com, india.operations.head@citi.com Date: 12-03-2013 PM 04:25 Subject: Re: Involvement required on the Suvidha Account Issue. ________________________________ Hi, May I have any update on my request please. Is there any action taken towards the resolution on the same? Kind Regards, Rajesh Kumar Jangra | EMEIA | Unified Communications | Ernst & Young Global Shared Services First Floor, Thejaswini, Technopark, Trivandrum, Kerala 695 581, India Office: +91 471 4080858 | Mobile: +91 9544595304 rajeshkumar.jangra@xe04.ey.com Website: www.ey.com<https://mail.rbi.org.in/owa/UrlBlockedError.aspx> From: RajeshKumar Jangra/Technopark/XE04/ErnstYoung/XE To: india.grievance.redressal.officer@citi.com, head.customercare@citi.com, Cc: help@rbi.org.in, s.ghosh@citi.com, india.suvidha.head@citi.com, india.ceo@citi.com, india.consumerbanking.head@citi.com, india.consumerbanking.coo@citi.com, india.operations.head@citi.com Date: 11-03-2013 PM 06:35 Subject: Involvement required on the Suvidha Account Issue. ________________________________ Hi, I\'m a customer of CITIBANK from 2008 and given business to Citi Bank for almost 5 Years being an Suvidha Account holder also was maintaining a good amount of credit balance. Account Name : Rajesh Kumar My Account No is. 5778873801. Branch : Citibank N.A. Bangalore. Suddenly on 08-Mar-13 I received a sms from Citi bank on my registered cell number \" Dear Customer your saving account XXXXXXXX has been closed as on Mar 08 2013. ATM Card/ Cheque book of this account is no longer valid.\" I was shocked on such a uncertain action even without any prior notice from the bank. I have called the Citi Bank customer care 09-Mar-13 for to know the reason for the account closer as it was having sufficient balance and even I have not placed any request for the account closer. The Customer care representative from Citi bank started giving unauthenticated justifications for to make me convince Like \" There was continual cheque bounce from your account, There was no balance maintained in the account, and finally when I asked for the detail of these incidents like bounce date he was clue less as there was no cheque bounce yet till date. The next statement provided to me was, Due to system error I could not provide you clear detail it was by mistake I have given wrong justification and there is no reason mentioned in our record for the closer of your account. I asked for to transfer my call to senior person\\ manager who can give clarity on the reason for my account closer by Citi Bank and he said no one is available. I asked for the Service request on my query and request for the call back, an service request was provided to me by the representative and assured that by tomorrow 10-Mar I\'ll be getting a call but no call\\no update yet on the same. It looks like the Citi bank is not having time for the customer and even not concerned on the issues customers are facing due to there unresponsive service. I have some ECS registered with my Citi account and due to the mistakenly closer of my account all that will be effect, I\'m worried on the unnecessary charges late\\bounce fee will be puttied on me due to that, even when there is a sufficient balance available on my account for to get them clear. I called again today 11-Mar-13 after a long wait for call back to Citi Customer care Trivandrum and had discussion with Vanita one of the representative and same answer I got that we don\'t have the information on the reason for your account closer. But one thing they can confirm is that yes your account is closed on 08-Mar-13 which isn\'t making sense. Even no clue on the money which was there in my account. I\'m too much fade-up with doing follow-up with Citibank due to there careless service and the fault in there operational responsibility. Kindly do the needful in order to resolve this issue and please take an corrective action towards the person responsible for all this massive things to happen. The experience what I had with the service from Citi bank left no option with me instead of go for the Legal Action approach and for all this inconvenience the Citi Bank has to pay. Kind Regards, Rajesh Kumar Jangra | EMEIA | Unified Communications | Ernst & Young Global Shared Services First Floor, Thejaswini, Technopark, Trivandrum, Kerala 695 581, India Office: +91 471 4080858 | Mobile: +91 9544595304 rajeshkumar.jangra@xe04.ey.com