Consumer Redressal

Dear Sir, I have purchased a monitor of AOC make from Sevi Infotech Pvt. Ltd. Phone No: 033-24558309 on 30/12/2011. According to the warranty, AOC IS TO REPAIR/ REPLACE it within 3 years. I have lodged a complaint with AOC (Job No 141105100991) on 4/11/2014. They have told me that the service engineer will come within three working days. Now the local office of AOC ( Phone No: 033-40082851, 9007018277) is telling me I have to send the bill of AOC MONITOR TO THEM BEFORE THE SERVICE ENGINEER COMES. The expiry date of Warranty is very soon. Besides I am in service outside Calcutta. Please do something soon. Prof. H R Gupta. Phone No. 9831966532