Consumer Redressal

Hi, This is Ramakrishna, i order for Gen-x Easy Magic Spin Bucket Mop 1 on 2nd OCT 2014(order no:2987047620). Today Nov 8th 2014, in between i contacted customer service for 5 times, executive names are ajay, girish,gaurav,manju. when ever i call they said 'esculated the issue to concern department they will get back to you', no one responded till date. So i asked for cancellation, it is also not happening. Executive said product is in transit so they cannot cancel the order. get the transit details and called the Ecom Express for the given no (snapdeal) , courier people said not received the product from snap deal. Again i called snapdeal regarding the transit response, customer executive were very rude and same response from the i.e 'esculated to concern department, they will come back to you'.So i'm very frustrated with the snapdeal. someone please help me.