Consumer Redressal

Name of Gas Agency – ASU AGENCY – of H P Gas Address of LPG Agency – 7/B Poddar Shopping Centre, S.V.Road, Kandivali – West, Mumbai 400067 Agency No. 19562300 My cylinder refilling was done on 11/12/2012 for Rs. 906/- which was much higher than the normal refilling charges of Rs. 438/-. When complained to the local office it was told that this excess charge was made by mistake on presumption of excess use than the normal eligibility. However, they did not refund the excess amount charged and instead advised me to come to the office next time and do the booking so that they can note the point of making adjustment in the charge while delivery. On 2/3/2013 I went for the next booking to the office, where Ms Pooja from ASU AGENCY office took the booking and confirmed me verbally that the delivery man shall not charge for this delivery, which I may consider as adjustment of the earlier excess charge. I agreed, and got confirmed that cylinder shall be refilled in 2 days time. Since this did not happen till 8/3/2013, I again called om 9/3/2013 to check the status of the delivery, when Ms Preeti from the ASU AGENCY office checked and confirmed that there was no booking in my name. I narrated the entire history of this booking as above and then she instantly took the booking and provided the docket no. as 228517; she also confirmed that delivery shall happen in 2 days and the delivery man shall not charge; in case required he may speak to her while doing the delivery. We accepted. On 11/03/2013 the delivery man arrived at 7 pm for delivery; as usual he was not prepared to deliver without the charges being paid; we could not connect the ASU AGENCY office as it was beyond 6 pm by which time all leave. The delivery man took back the cylinder confirming that he would come back next day and within office hours so that we may speak to the office for the charge clarification. We waited till morning on 12/3/2013, and since the delivery man did not turn up we called up the ASU AGENCY office for the status. We also mentioned the status of the earlier day to Ms.Sweta, whose feedback took us to surprise, as she said that the delivery man cannot deliver without any chrges being paid to him. We m=narrated the entire history to her (for the third time to ASU AGENCY office personnel), but she was unwilling to accept the same. We then asked them to confirm the refund of the excess amount paid on 11/12/2012, for which also she did not confirm convincingly. Finally I am still awaiting delivery of the refill cylinder booked vide docket no. 228517 dt 09/03/2013 and also expecting the refund for the excess amount paid on 11/12/2012. Kindly help out in this situation.