Consumer Redressal

dear snapdeal, for the past 25 days I am requesting snapdeal for refund against the faulty product which was delivered to me on 09 oct 14 vide order no. 3009753551. for the past 15 days, everyday I am calling the customer care no. of snapdeal (i.e 9212692126 which is not a toll free no. ) and for which the minimum waiting time to speak to customer care reps is 10-15 minutes to enquire about the same as I am being told on daily basis that the reverse pickup will happen the next day. for the past 15 days I am being told that... GATI courier which is your courier partner will do a reverse pickup... however when I spoke to GATI reps... they informed me that snapdeal has not provided any instructions to them for reverse pickup.... the same has also been conveyed by me to the customer care... THus, it means that... for the last 15 days I am being incorrectly informed about the reverse pickup though I am calling every day to know the status... every time I call.. the reps tell me that they ha