Consumer Redressal

I purchased Samsung Refrigerator --Frost Free RT23B1 on 24.11.2004 from Manglam Store, M.I.Road, Jaipur-302001 for Rs.11900. Since the initial stages of purchase, we are facing difficulties relating to defrost feature of the fridge because of which all the vegetables and other food and eatables get wasted due to excess ice on them.Till now, lot of complaints have been registered with Samsung Service Centres and many executives visited and changed different parts but in vain. As on current date, even after 10 years, same problem continues. We do not get any permanent solution to this problem and Samsung is completely guilty of providing defective piece and incapable of providing proper Repairs & Maintenance service to its customers. I need my product to be replaced at the earliest.