Consumer Redressal

I have been going to Burn gym, Sector 11, Panchkula for 3 years. My mother paid for a \"massage package\". She wasn\'t given a receipt even after asking the staff repeatedly. 15 days later, the gym declared with a notice that the massage services will not be continued after 10 September 2014. This caused chaos with the bookings and whenever my mother booked a massage, it was cancelled. The gym failed to provide the services my mother paid for and didn\'t give a refund even though they have a record of it in their system. I recently renewed my membership. I faced a lot of trouble getting the receipt. I had paid the money in advance, and the receipt that they gave me was backdated. I had to get through a lot of trouble getting the corrected receipt. I was even insulted by one of their staff members for asking for my receipt again n again. My mother and I have faced harassment and insult at a gym where we were regular clients. I was refused a refund when I asked for it. I need a refund.