Consumer Redressal

I have purchased a \"classic\" model Aquaguard on 9.9.2014 after persuasion by your representative S.K Jha (9331954713) and Kausik Ghosh (9874260123) at my house. I have given Sri Ghosh a chequqe of Rs 8990/- on the assurance that the old Aquaguard will be taken and Rs 1000/- will be refunded while delivering the new one. The new one was delivered next day and commissioned the day next. But neither your representative came up till date nor they have refunded Rs 1000 as agreed by Sri Jha and Sri Ghosh. I have contacted them several times, but of no result. Ghosh is simply postponing his visit repeatedly. I am fed up and hence writing to your customer care. I never expected such type of assurance from a company of world repute. Please look into the matter and collect the old one after giving me Rs 1000/- as promised by your representative. Your early action is highly appreciated. My customer ID is 1000378997.