Consumer Redressal

Mene ek phone order kiya tha STARCJ se par usme mera phone he ni aaya only bill or charger the pehle mene delivery boy ko khol k dikhane k liye kha to kehne lga open delivery STARCJ ni deta mene 2727 rs pay kiye h starcj ko bt mere pass Kuch ni aaya h or mene unke customer care me call kiya to vo bolte h ki aapko Kuch ni milega na he phone na paise refund honge me to fass gya hu yha shopping kar k ab bs yhi consumer court ka rasta he bcha tha plzzz help me