Consumer Redressal

We applied for a Gas Connection with Mahanagar Gas Limited on 16th October 2012 at my residence address above. The sales representative promised us that the gas connection will be available at our premises within 3 months from the date of registration but till now there is no sign of any MGL representative coming at our premises for any fitting or setup. We have already made a payment of Rs. 6000/- registration fees on the date of registration i.e. 16/10/2012 and we have been assigned a PP number 1100637483. I have been repeatedly following up with MGL from January 2013 on their Helpline Number 61564500. I followed up with MGL on 2nd January, 8th Feb and 11 March but there is no sign of any person from MGL visiting us .It has now been more than 5 months ahead but still we haven\'t received any formal communication from MGL.I would request you to please look into this and initiate an appropriate inquiry on this matter. Regards, Mr. Ibrahim Ronaque C/o Col. Nandkumar Nair, Indian Army