Consumer Redressal

I have purchased a IFB washing Machine from Girias about 1.5 years ago. The same went off one fine morning. I lodged a complaint # 13940637 on 4th October. As on date the same has not been resolved. The Engineer by the name Sanjay who has visited once more than 20 days ago has not cared to get back. He refuses to pick up calls also. The mails sent to their customer care mail ID customerservice@ifbglobal.com written to one Mr Bimal Soreng & Anjan elicit no response. I have got repeated assurances on the mail that they are sorry & that the issue will be resolved without any action. This is under warranty & if the machine needs to be replaced it should be done so. A mail stating that I would go to the consumer court also has had no response from them. I need your support for this issue which has been pending for almost a month. Regards, Ajay Ruia