Consumer Redressal

Sir, My son filed a petition before the consumer court palakkad,CC 157/14. He remmited exam fees and other fees in Periyar Uni But his provisional Certificate has not been issued yet.Pray-to issue PC and compensation. This case cannot be considered because student is not a consumer. According to rule undue delay in declaration of exam result is obviously deficency in service.Please give direction whether any possibility to consider this complaint. please give me advice