Consumer Redressal

I had purchased a 8 gms gold coin through snapdeal on 17 October 2014 vide order number 3232916790 and they had charged my credit card for an amount of Rs 23787. The date of shipment was mentioned as 24 October 2014 on the order form. The item has still not been dispatched by snapdeal, despite lapse of almost 12 days and much beyond the promised date of shipment of 24 October 2014. I have been calling their helpline on 9212692126 as well as sending them daily , however there is just no response. They have duped me of Rs 23787 and have not delivered the item. Since they are a e commerce site, there is no way of directly contacting them( e mail and helpline- no response). This is a clear cut case of cyber/ e commerce crime and I request for a legal action against Snapdeal as well as its owners for committing this forgery online. Colonel Girish Kumar Sharma