Consumer Redressal

On 20.09.2014 I bought a Samsung Galaxy Grand 2mobile phone from Spice retail Shop at Madhyamgram. After purchased the phone I have facing several problem like the phone has been restarted every day is also hanged. I have already visited the nearest service centre that is (Mitra Traders Service Center Address: 87, Jessore Road,Barasat District,24 Pgs - North,N/L Mega Shop) and raised complained for couple of times. However they have not taken any valuable action and advised that I need to prove the problem in front of them then they will take necessary action. They have checked twice on 24th of September and 21st October 2014 and update the software but still now I have facing the same problem. I have also told them that this is not a software problem it’s a hardware problem but they don’t believed and they are not ready to change the phone. I have already raised a verbal complain to their customer care number. My complain number is 8451921502.