Consumer Redressal

I am using ACT Broadband. Today for some reason I felt slow speed. I logged in to check the speed and I was shocked to seed that my connection was reduced to 512 kbps. Then I wanted to cross check whether I hav crossed the FUP limits. To my surprise in act portal I was not getting any usage details but a blank page. On complaining the same to customer care the one of executive started advising me for clearing the cookies and disconnect from router and connect directly. I never understood what is the reason since there is no relation to router and the internet speed. Actually the ACT is hiding my usage details and cutting down my internet speed. This amounts to clear case of CHEATING. I made several attempts to explain the same to Customer CARE staff but they are adament to not to listen but started advising me to do this that and what not which of course was useless advise. THE ACT PEOPLE STARTED CHEATING CUSTOMERS and this practice can only be set right if some strin