Consumer Redressal

Complaint No - 8469000255. Mobile no - 9945012908 This is with reference to the Samsung Galaxy Grand 2 bearing Model number SM-G7102ZWAINS that I purchased on 2nd Oct 2014. I noticed the phone was getting over heated & hung couple of times and handed over to service center in Koramangala Branch, Bangalore on 8th Oct.. They Updated the software and gave it to me on 10th Oct & when I started using the phone it had a different issue this time.. The Screen flickers & turns BLUE & then it RESTARS!!!! That is ridiculous as it happens every often and I would be in between the calls sometimes. Hence I had taken it back to service center again! From the time I purchased the phone I have left it at the service center more than what I have used..!! I feel really helpless! I have been requesting the team to replace my phone which they are just not doing.. I feel cheated I would really appreciate if you could kindly look into the matter & help me out. I must tell you the Samsung service is disgusting & horrible. Customer issues are given least importance. If I had to pick as faulty phone I would have gone for 2nd hand phone rather that picking a new one! Request you to kindly do the needful. Regards Sandhya 9945012908