Consumer Redressal

I have purchased a Videocon Refrigerator from Next Retail (HSR Layout, Bangalore). The refrigerator was purchased in January 2014. I have been having issues with the refrigerator ever since I purchased it. I have raised 6 complaints in last 8 months for the same issue. The fridge stops working intermittently. Everytime Videocon service engineer comes and fixes it temporarily. But, the issue keeps happening. It is clear that the quality of the fridge is not good and I want Videocon to replace the fridge. Following are the complaint numbers I have raised in last one month. Right now the fridge is not working again for last 2 days and Videocon have not sent any service engineer despite complaint booking and calls. BAN2010140420 BAN0110140016 Vaibhav Kulkarni 9900106966