Consumer Redressal

Dear Concern, Have ordered on Micromax Canvas 1 with android one from Amazon Online shopping store, had made the payment via credit card. product was booked on 07.10.18 and was delivered on 14.10.14. delivery was also delayed by Amazon. Post using the product got know that product was damaged , this was also confirmed miromax authorized service center representative. Have spoken to Amazon customer care as per them they request me initiate return online , have done the same and estimated pick up date was 18.10.14 but till date nobody has picked the packet from my address. Have called up Amazon customer care several times and requested them to arrange pickup. yesterday also have requested also spoken to them and request buit they said it is not possible to pick up the same they can arrange pickup only after 48 hours or they will call and confirm when they are going to pickup the product . Have done a big mistake by choosing on-line shopping . Have paid the money but am not using the product nor getting replacement or refund. Pls retrieve all call recording against Order ID171-3315217-8794719 and Invoice no-HR-DEL2-144105041-51084 and arrange refund and compensation against mental harassment done by Amazon India.