Consumer Redressal

On 6th October 2014 I purchased a Micromax 32T2820HD 32 Inch HD Ready LED Television on Snapdeal Diwali Sale Order ID - 3024628076, received mail and SMS on 7.10.14 that order is confirmed and product is ready and will be shipped within 48 hours, on 10.10.2014 again got a message that dispatch delayed due to issues at Courier end and resolution would be done within 48 hours. On 15.10.14 I sent a mail to snapdeal that “MICROMAX 32T2820HD 32 INCH TV ordered by me on 6th October has still not dispatched, confirm shipment and delivery date”. There was no response to my mail. On 18.10.14I received a mail from Snapdeal stating “This email is regarding your Order no 3024628076. You are receiving this notification because one or more items in your order have been cancelled due to non-availability of stock with our seller. We, at Snapdeal, deeply regret the inconvenience caused to a valued customer like you, and extend our heartfelt apologies.” whereas the product was ready on 7th.