Consumer Redressal

Dear Sir/Madam, I am using ola cabs since sept. 2014 and regularly booking cabs through mobile app. In 2nd week of october 2014 I saw Diwali offer advertised on the site of ola cabs stating that on recharge minimum of Rs. 300/- and maxim of Rs. 5000/- double amount will be credited to the account. In response to this, enquiry was been made with Costumer care executives of the Ola cabs on 09th October 2014 approx.9.00p.m and enquired what is minimum and maximum amount to be recharged and whether amount credited has any validity period; on this customer care executive confirmed that minimum amount of Rs. 300/- and maximum amount of Rs. 5000/- is eligible for offer of double credit and does not have any validity and offer is valid from recharge between 30.09.2014 up to 31.10.2014 and valid for 1st recharge during this period. Further on 11th October 2014 I got mail from ola cabs advertising for Diwali offer stating that on minimum recharge of Rs. 300/- customer will be getting credit double the amount actually recharged. Again on 12th October 2014 I called to customer care for confirming the offer and any special conditions applicable to this offer, and got same information as provided by earlier customer executive on 09th October 2014. However on actual recharge of Rs. 3000/- on 15.October 2014 at approx 10.45 p.m from registered id enrolled with ola money, credit should have been Rs. 6000/- against recharge of Rs. 3000/- as advertised through mail and confirmed by customer care executive on 09.10.2015 and 12.10.2014.however actual credit received is Rs. 3000/- only. On taking up the matter with ola customer care executive on 15.10.2014 at approx 11.00 p.m got reply that scheme is changed on 14th October 2014 to minimum of Rs. 300/- and maximum of Rs. 1000/- and for recharge of Rs. 3000/- scheme does not apply and modified scheme is available on internet site. However no such information for modification of advertisement was provided or circulated through mobile app, email or message resulting into unnotified withdrawal/modification of scheme. If such modification would have known through message, email or mobile app, I would not have recharged Rs. 3000/- In view of the above complaint I request the authorities to take action against ola cabs and help me to get the eligible credit as advertised before.