Consumer Redressal

I have raised a request to Samsung service center about the problem with Samsung series 7 Smart TV(In Warranty Period).Regarding Tv\'s Wifi,Remote Control and Sound System.When i called samsung service center about the problem from past 10 days,I am not getting any kind of resolution.They are saying daily when i call that we are procesing we will solve the problem.But nobody turns out to work on the problem.I have given call to samsung service center i get a very careless response from Mr.Harpal,Supervisor of Technical Queue of Samsung,Noida central service center.He says that they can only fix the problem but not confirming on when they are going to fix it. I am fed up of calling samsung service center daily and hence reporting the complaint against samsung service center. Please let me know what action i can take against samsung.