Consumer Redressal

I PAID BILL FOR MTNL LAND LINE NO.-27752825, CA NO.-2041280825 FOR AMT 673/- ON 27 SEP 14 ON PAYTM WEBSITE VIDE ORDER #605229031. THE AMT WAS DEDUCTED FROM MY BANK BUT TRANSACTION FAILED. I GOT AN EMAIL FROM PAYTM REGARDING FAILED TRANSACTION, I WAS INFORMED THAT MY MONEY IS AVAILABLE IN MY PAYTM A/C AS PAYTM CASH. BUT TILL DATE NEITHER MY MONEY IS REFUNDED AS PAYTM CASH NOR IT HAS BEEN REFUNDED TO MY BANK A/C. I HAVE COMPLAINED TO PAYTM NUMBER OF TIMES VIDE TICKET NO.-102909263, 102947833, 103076341, 103076475 BUT THEY HAVE NOT DONE ANYTHING EXCEPT THANKING FOR WRITING TO THEM.