Consumer Redressal

MY COMPLAINT IS AGAINST SANGEETHA MOBILE STORE LOCATED IN FORUM MALL, BANGALORE MY PHONE WAS GIVEN ON SERVICING ON 19/08/14 BILL NO.- 499.EVEN THOUGH THE PROBLEM WAS WITH THE TOUCH AND BROKEN SCREEN THE PHONE WAS RETURNED TO ME WITH ADDITIONAL PROBLEMS LIKE ISSUES OF MICROPHONE , NETWORK AND TOUCH . THE PHONE WAS GIVEN FOR REPAIRING FOUR TIMES BUT STILL THE PROBLEM EXISTS AND IS NOT COMPLETELY SOLVED. I HAVE GONE TO THE SHOP OVER 15 TIMES AND DIDNOT RECIEVE THE PHONE EVEN THOUGH THE COMPANY PROMISED ME THAT IT WAS READY FOR DELIVERY. THE COMPANY HAS PROVIDED PATHETIC SERVICE SINCE THE START AND CONTINOUS TO DO SO. THOUGH I WAS PROMISED THAT I WOULD BE GIVEN REFUND IF THE SERVICING IS NOT DONE PROPERLY BUT NOTHING AS SUCH HAPPENED EVEN NOW THEY ARE NOT READY TO GIVE ME REFUND AND THEY WANT ME TO GIVE THE PHONE AGAIN FOR SERVICING I NEED REDRESSAL FOR THE SAME