Consumer Redressal

I HAD GIVEN MY MOBILE O 31/07/14 AT YOUR SERVICE CENTRE AT CELL CARE (DELHI). ON ADVISE OF YOUR CALL CENTRE. TLL DATE INPITE OF REPEATED REMINDER AND FOLLOWUP ,THERE IS NO STATUS AVAILABLE. IT IS SURPRISING IN TWO MONTHS CELL HAS NOT BEEN REPAIRED .HOW LONG SHOULD I WAIT . I AM WAITING FOR YOUR RESPONSE. PL CONFIRM THE STATUS A12 PLUS IMEI NO 911305401997573 MAIL2 THIS MY SIXTH REMINDER. TILL DATE NO HAS RESPONDED.THE PHONE WAS GIVEN IN JULY AND TILL STATUS IS NOT KNOWN.ONE PHONE CAN NOT BE REPAIRED IN TWO MONTH,HOW CAN WE EXPECT THE RELIABILITY OF THE COMPANY.GAURANTTEE PERIOD WILL LAPSE AND ONE FINE DAY PARTS OF THE PHONE WILL BE SENT TO ME FOR CREMATION.IS THIS THE POLICY. EVEN A SIMPLE STATUS HAS NOT BEEN CONVEYED.YOUR PHONE NO AT BANGALORE/NEW DELHI DO NOT RESPOND.TOLL FREE NO IS OF NO HELP AS THEY DONT TRACK UTL/KARBONNE NOW TELL ME HOW TO TRACK OR TAKE STATUS OF PHONE. With best wishes. N.K.Bajaj Vasundhara 9899334754