Consumer Redressal

My hathway Account number- 1145386, I have taken this connection two months back, I have paid for three months pack. Two months already consumed and still one month I have shifted to new home, and new area. I called customer care , i was advised to send out a mail. I did the same, got reply saying will check the feasibility and let me know. I didnt got any call for the next four days, when i call ed back I was informed that the area i was staying is not feasible. But when i tried for new connection , Sales executive called me, he visited my new home and told me that he will Provide new connection in two days. Its difficult to digest that existing connection cant be transferred but new connection can be provided. On Friday i again called back and informed the same to Customer care, executive told me that they will transfer it and i will get call from back end. I didnt got any call back. They are providing new connection, but not transferring old one.