Consumer Redressal

Purchased a Sony CMT-BT60 audio systemSl No 6100408 on 18 Apr 2014. System had no power problem on 30 Aug 2014. Took system to authorised Sony Service center same day. Technicians opened and found ants ingress had caused internal damage. I was shown this and I pointed out to the technicians that the external body was intact and yet ants had gone in. I also wrote an email the same day to Sony care regarding this issue. They mentioned the issue was being looked into. The set was accepted for repair against cost even though it was under warranty. Job No J41959984 refers. On 08 Sep Sony care intimated via email that the fault resulted due to ingress of ants from an external damage. No evidence of external damage is seen even in the photographs that Sony has attached to their email. Regards