Consumer Redressal

I went to Joshi Auto Zone for warranty repair for my clutch and door latches in may , my normal two years warranty was up till 3rd June 2012, they temporarily fixed my clutch and told that one of the door latches were not available, when i called them after few days they gave me appointment for 7th June, I told the lady that this date is beyond my warranty date, I called her on 1st of June, She said that\'s OK as the issue has been reported within warranty time, when I went to service station they replaced the door latch but still didn\'t fix the clutch, and told me to pay the charges for the latch. When i refused as I reported the issue within warranty time they did not deliver me the car. I told them that I also have Extended warranty they told me that this issue is not covered under extended warranty whereas it is nowhere mentioned in the warranty book. I also paid for the glow plugs which were covered under warranty as per the book in December. My car num is CH01AD1847.