Consumer Redressal

Dear Sir/Madam, Kindly help me for the following issue, I had given my Moter Bike (Yamaha Fazer) to Agrawal Express Packers and Movers (Contact No. 8100366001)on 14th September 2014 to dispatch it from Madhyamgram to Mumbai but still till today it has not reached Mumbai and when I am calling the concern person of packers and Movers he is giving me excuses and is not exactly telling me the current status of my bike. He has already taken full amount i.e Rs.4300 plus travel insurance amount of the bike Rs.750 and has given me a bill but not any insurance papers, I came to know from some other sources that the bill i have received is fake. Kindly help me on this issue as I also went to the Police Station to lodge a FIR but they said this case comes under consumer forum, so I am submitting this complaint please help me.