Consumer Redressal

Subject: Complaint against the Service Dealer, M/s. Keshav Hyundai (A unit of Keshav Motors Pvt. Ltd.), Rupnarayanpur, NH-6, Kharagpur, District – Paschim Medinipur, PIN-721301, West Bengal [email : keshavmotor@gmail.com]. 1. I, Mr. Ranjan Kumar Dey [Mobile No. +91-9434110563 / 9614639916], resident of “Mohon Villa”, Rangamati, P.O.- Vidyasagar University, District – Paschim Medinipur, PIN – 721102, West Bengal, purchased a “SANTRO GLS” car from the above mentioned dealer of Hyundai Motors India Limited vide Invoice No.H201000278 dated 30.12.2010 purely for my personal use. 2. During last few days [around 5-6 days], the Car became immovable due to some electrical problems. When I called a local technician, he advised that due to some problems in the Switch Assy – Dimmer [Part No.93431-02700], the Car may not be movable. The said problem also arisen earlier for two times – once within the warranty period and the other in last year i.e. 2013, and the above mentioned Sales/Service Dealer repaired the same by replacing the said spare parts. 3. Recently on 05.10.2014, I visited the Service Dealer physically with my elder brother, Mr. Chandan Kumar Dey, for cash purchase of the said spare parts i.e. Switch Assy–Dimmer [Part No.93431-02700], the representative of your above mentioned Service Dealer strongly denied to supply the same. He asked me to bring the car though the Car was in immovable condition. Further, he told that if you pay the labour charges for replacing the said spare parts, we can sale the same. 4. Immediately, I lodged a complaint from my Landline Telephone No.03222-274532 at 12.15 hrs on 05.10.2014 through the Toll free Phone No.1-800-11-4645 at the Call Centre of M/s. Hyundai Motors India Limited. The attending representative also told me to pay the labour charges to purchase the said spare parts without presenting the Car No.WB34Z / 7138. Then I got surprised but was bound to do so i.e. to purchase the spare parts on payment of labour charges without presenting the Car, though the said job for which the labour charges was charged was not actually done by the said Service Dealer of the Company. 5. It may kindly be noted that the spare parts was sold only on Counter Sale basis without presenting my Car. Because the original Gate Pass, which is every time collected by the Gate Keeper at the time of checking out of the Car from the campus of the Service Dealer, is not collected and the original Gate Pass is lying with me [since the Car was in my home]. Therefore, It is evident from the above that my Car was not actually brought and not checked out through the Exit Gate of the Workshop of your above mentioned Service Dealer and the Labour Charges was charged without doing any job in the Car. 6. In such circumstances, I like to know that whether this the system/procedure of a world reputed Company that if I want to purchase any spare parts required for my Car in future, every time I have to pay the labour charges, which will be charged fraudulently without presenting the Car, as done in the present case. 7. May I request you to kindly take necessary action against the Service Dealer, M/s. Keshav Hyundai, for fraudulently charging the Labour Charges for purchase of spare parts of my Car No. WB34Z / 7138 as stated above, and do the justice. Awaiting for your expeditious action and prompt response in the matters, Yours sincerely, Ranjan Kumar Dey Email : ranjankumardey68@gmail.com Mobile No. +91-9434110563 / 9614639916 Mohon Villa, Rangamati P.O. Vidyasagar University District – Paschim Medinipur PIN – 721102. West Bengal