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Complaint #7777 — CHANCHAL AGGARWAL
Filed: 9 Oct 2014 ·
Address: WZ-238A, Inderpuri, New Delhi-110012
Complaint agst Spicejet: Customer Relation Unique no Cr/318762/2014
I Chanchal Aggarwal booked roud trip from Delhi-Dharamshala on 02.09.14 in the name of Chanchal Aggarwal & Nishtha Aggarwal for the journey from 23.06.14 to 27.06.14 on sale. An amount of Rs 4202 was debited from my ICICI ank vide ref no 000641599067. Immediately after payment the session was out. When I contacted spicejet for itinerary they informed me that my booking is not confirmed and money was refunded to my account. Now I cannot got booking for that amount paid earlier. When I gone through their systems & procedure tere they has mentioned that on making the payment the itinerary will be sent to your mail. The transaction was completed and I want my ticket confirmation for that trip. I wrote severally to their customer care & ombudsman but they are salient regarding the procedures.
please help me out and provide me compensation in case of their failure to provide the booking.
With Regards
CA Chanchal Aggarwal
Mob 9999413513