Consumer Goods
Active
Complaint #7685 — Andera Tharpe
Filed: 1 Oct 2014 ·
Address: 11022 S. Green St.
I purchased a total of 7 hats from NewHatEra.com on Feb. 25, 2014 but some of the hats were not instock so I had to selected new ones. I logged in and sent and email regarding the matter but within my message I revealed a neww addressto shipped my items to since I had moved. Someone responded to my massage ( Mandy, employee); she asked for my order number and I sent the order number on September 6, 2014 and I selected new hats shortly afterwards. My items were sent to my old address which I no longer resided at and the items were stolen; now the company claims they had no record of my new address and there\'s nothing they can do about the matter. They have stop responding to messages, e-mails and complaints about the matter. Now I have no hats but payment was successfully sent to them, how can I rectify the situation from a legal stand point? I can be reached at 773-709-9772 or 773-366-3385