Consumer Redressal

Dear Sir/Madam, My complaint was that I received a faulty product of Micromax Bolt A61 from a Micromax dealer named Mobile World, Palakkad(Dist) of Kerala. This handset has a problem with the SD card not functioning. The memory card slot is not working and it is just not recognizing any external memory card. I had asked the dealer to get the product replaced that too, in 2-3 days after we bought the product but they told try using different memory card accessories. We tried this and then also it wasn\'t working. Instead of replacing the phone as per the warranty, he says go to a Micromax service center. He did not provide replacement of the phone in 2-3 days, when we reported the issue. The dealer now tells that they can only replace the phone within 7 days(Micromax policy) which we are unaware. (This policy is not mentioned anywhere in the manual). But we lost the opportunity because of the dealer. Require this incident to be considered in the Consumer Redressal forum.Thank you.