Consumer Redressal

Hi, I had purchased a Nokia Lumia 920 on January 11, 2013 from a Nokia Priority Dealer in Lajpat Nagar. I activated my phone on 14th January and since day 1 my battery backup had been terrible, giving only 6-7 hours of 2G talktime with wi-fi and 3G off. To add to this, NFC & bluetooth set to off. Screen touch sensitivity & brightness set to lowest. I filed a complaint with Nokia (Request#: 1-13603051024 & SRN: 1-13692263670) and I was advised to submit my phone to local Nokia care center. I submitted my phone on 15th February 2013. It has been 18 days and Nokia is offering me a \"refurbished handset\". However, since they have accepted that there was a problem with the handset by offering me a refurbished handset, I am not willing to accept a refurbished handset since I paid for a new one and the problem exists since day 1. I have requested Nokia to provide me either a boxed brand new handset or refund. But I still haven\'t heard back from them. Please help! Thank You.