Consumer Redressal

Dear Sir, I have been transferred from Mumbai to Agartala and want to re-activate my surrendered gas connection at Dhaleshwar, Agartala. I have visited ASHIRBAD GAS AGENCY twice on 23-Sep-14 and 24-Sep-14 with the surrender receipt for re-activating the connection but the office attendees including office manager are not at all cooperating. They said that I need to meet the agency owner who was not available at the office during my visits. They denied to share the contact number and probable time of owner\'s availability at the office. On top of it,the behavior of the office staffs are extremely rough and insulting. They said, \"I have done enough, wait for the owner, if you can\'t, just leave\". Is meeting agency owner an official procedure for re-activating the gas connection? Connection Details: Consumer Name: Sourabh Debnath Customer No.: 7000000000010878 Previous Consumer No.: 11354 Termination Voucher No. 200000041362459 Complaint raised with Indane customer care (1581619).