Consumer Redressal

Dear Sir/Madam, I am Sanjay Sisodia, I’ve purchase an electronic item ‘hot plater’ from Vishal Mega Mart, Sector -14, Gurgaon on 24.02.2013 with other goods. At exit gate, I gave him bill for checking & went to went to take my bag from counter on entry gate. I ask about my bill, he asked me that he drop bill in the carton of hot plater with its warranty docs. But I check at home, there was no bill in that. On 28.02.2023, I went to Vishal Mega Mart to change the item Hot Plater with Bad sheet, they have changed bad sheet only & reply we can’t change hot plater because it’s an electronic item, I meet to store manager, he clearly told me I can’t change, I asked him why you not told me at the time of purchasing that electronic item will not change, He reply, Its mentioned on the back of bill. I told him that your security office not given me the bill. After a request again & again by me, they had not change, After show the time & date of payment of my credit card slip by which I paid the bill, I ask duplicate bill, He reply me that duplicate bill can provide you on same day only. So my complaint is, That they’ve not give me my bill & told me lie that bill is in the cartoon of your hot plater. It was mentioned in the bill that electronic item will not change, how I know about this without bill. They had not changed my hot placer while I asked him that I’ll purchase another electronic item form your store against this. So you are requested to look into the matter. Regards, Sanjay Sisodia (mob. – 9990003469) Corporate Sec., Legal & Insurance Krishna Maruti Ltd. 40 KM, Delhi-Jaipur Highway, Vill.-Narsinghpur, Gurgaon Haryana, 122001 (India)