Consumer Redressal

Complaint submitted to IFB and technician attended, rectified and charged service fee. Next day, same problem. After repeated calling, the technician attended on the 25th September 2014. He reported that there is a problem with the PCB and advised to replace the same and suggested to go for an exchange and purchase new Microwave under exchange scheme. Asked service technician to provide me with a service report and state the problem identified in the report. Person refused to provide any service report and also refused to refund the fees charged earlier. Spoke to the manager of the service centre and he says no policy of issuing a service report and told me to do what ever i want. Terrible service by IFB.