Consumer Redressal

I am Pradip Kumar Bera state that, as on Dated 31-08-2014 eight fraud transaction happened from my ICICI bank account through PAYTM website. I have complaint at paytm care cente(care@paytm.com) three times 31.08,07.09,13.09.2014.Paytm care team always replay me that “ The issue faced by you has been resolved. In case you are still facing the problem, please do let us know”.At last as on dated 17-09-2014 they replay me that “mail to Security@paytm.com.”I have send the mail to security@paytm.co with all details on dated 17-09-2014. They replay me that “We have checked the txn with provided details but,unfortunately refund is not possible against mentioned txn as amount is already used by customer”.If the paytm care team take necessary action taken on day first I get my transaction amount. Due to negligence of paytm care team the fraud person consume the amount. I request you please take necessary action against paytm care team.