Consumer Redressal

I purchased Earrings from homeshop18 online website for Rs 545 but recieved defective earrings on 18th september 2014 . Order no. # 953622859 Suborder no.# 87738541 I received defective product on 18th September and lodged complaint with homeshop18 by calling them on 18th September. But till now no body has turned up for reverse pick up even after 6 days of complaint. I even submitted a mail and nobody has replied to it even after 48 hours. They do not send anybody for reverse pick up. They daily lie to me that we will send the person tomorrow and daily asks me to wait for 48 hours. I have waited for 120 hours for this.Now when I call them they put my call on hold for 20 minutes. I even told them to Solve my issue as early as possible otherwise I am going to put this case in consumer court. I am frustrated with this. Please help me out I want my full refund for this product and they are not even sending any person to take this product back and also not refunding my money.