Consumer Redressal

I had purchased a spice mobile MI -505(SPICE MI:911313250602088) on 29/09/2013 from Spice Retail Limited, Lakshmi Nagar, Delhi However, the phone started giving problem since July 2014. On contacting the Laxmi Nagar Service Center, Optimum Teleservices, the engineer detected that the mike was to be replaced and the charging was also not ok. The handset was submitted on 19/07/2014 to Optimum Tele services. On 26th August 2014 (after multiple follow-ups at customer care) I was informed that my handset is replaced and I will be given a new MI 506 handset instead of my original MI 505. However, I accepted and collected the same on 26th August 2014 at 6.00 pm (i.e. in the evening). I was asked to charge the battery for three hours in switch off mode before use. I did the same but the phone did not work. So I again visited the service centre on 27th August 2014 afternoon at 1.30 pm. The engineer checked and confirmed that the handset is a dead set and shall be forwarded to the company. But in spite of repeated calls at service centre neither my phone is replaced nor repaired. Then after multiple follow up at the customer care I was provided with a second handset of MI 506 on 22nd September 2014. I am astonished because the replacement warranty does not mean replacement by second hand phone. It actually needs to be replaced with new handset. Moreover, my handset was with you for more than 2 months (i.e. 19/07/2014 to 22/09/2014) so I demand an extended warranty of two months from the date of giving me the handset. I am being provided the handset with different IMEI no. without any documentation. I hold the bill for MI 505 and handset with me is MI 506.