Consumer Redressal

I had purchased sony bravia TV(Model-KLV 40EX430)on 28.08.2013 in Kolkata.It became faulty on 08.08.2014 with in warrant period.So I filed complaint on sony tollfree no 18001037799.Then took the TV to the service centre which was assigned to me on toll free no on 14.08.2014. They took the TV from me and gave me Service Job sheet ID J41819770.After around 10 days the service centre replied that the parts of the TV were not available and they would replace my TV with the brand new model KLV-40R482B. I had sent E-mail on there email ID sonyindia.care@ap.sony.com & servicehead@ap.sony.com But since then it has been more than 43 days since i had registered complaint Sony India hasn\'t provided the said model. The details are as below: 1)Toll free no Service ID- 20362702 2)Job Sheet No:J41819770 3)Model Purchased:KLV-40EX430 4)MODEL to be provided:KLV-40R482B 5)Request ID sent via mail--020769210 6)Service centre address-Neosa Electronics(P) Ltd,70/1/2, Gouri Bari Lane,Kolkata