Consumer Redressal

I took Zestbreaks membership in 2010 paying Rs. 1,05,100. It was sold to me on two points which have turned out to be false. One is that members are previledged to book any resort of their choice even 48 hrs in advance. But on multiple occasions I did not get confirmation despite requesting at least 1 week in advance. The second promise was of adding 2 new resorts every year to the club. Only one resort has been added so far and Zest has stated that it has no plans to add any more for reasons best known to them. Due to unavailability, I am forced to take vacations in non Zest resorts and as a result till date I have accumulated nights which are about to expire. Zest has almost stopped entertaining complaints and queries regarding membership. Zest is silent on my request for membership cancellation on the grounds of false promises made to me. With high hopes I approach your esteemed forum to get my whole membership amount refund. Best regards, Birendra Rana