Consumer Redressal

To Morphy Richards India, I have brought a Morphy Richards induction cook top on 2013,January with two years service grantee. But it stop working on 10.09.14 & I lodged a complain to the customer care( with a valid complaint no-5460407) & they send their technician on 12.09.14 at my place, that guy fail to resolve my problem & promise me that I will get a call from them on that particular day regarding this service issue, but I don\'t get any response from them (Loknath Enterprise Kolkata-03324259400/9239561530, an authorized service provider of Morphy Richards).On 13/09/14,I gave call to the customer care & the service center both,none of them came out with proper solution of my problem.I have called to the customer care on 16.09.14 & 17.09.14, but alas !, the customer service people are just clueless & every time they told that they are going to send someone at my place for the problem,But its a simple lie.They made customers fool with such promises.They need a strong punishment