Consumer Redressal

I had ordered for branded butterfly stainless steel 3 burner gas stove @ rediff shopping on 24/7/14 the product was delivered to me on 6/8/14 . To my surprise a fake duplicated surya stove was delivered I had paid cash on delivery . Immdetialy I had sent a email and called customer care to complaint I have asked for t replace of the product or refund . Today 14/9/14 no respond of refund or replacement from they side . Been sending many mails and called a number of times and for hours over the telephone to talk to customer care but no proper responds or replacement they say they will do but more than a month how can I trust them . Need some help for my cash refund . Thank you