Consumer Redressal

Bought a Bed (54000/-) from Hometowm Rajarhat. The bed is Shaky and has vertical vebrations. We informed the Hometown people and they said that they would apply supporting Ply (of which I would bear the cost of the Ply). To Which I agreed. We even discussed and agreed on how we would apply the support. But now they are saying that they cannot provide the service and that I should arrange to have this done myself. This after sending carpenters to have a look 3 times. It is a brand new bed and we slept on it for 2 nights only. We are now sleeing on the ground. The bed has become a showpeice and they are not willing to replace it nor fix it. Pls help!