Consumer Redressal

Hi Dear I am Naresh Kumar,live in Gurgaon.My complaint is about my Mobile Handset MI-504( Spice)that one purchased on March-2014.After few days it started problem during functioning.On its screen lines comes automatically when we dial a number aur want to do something else. Then i went to Spice Center that is located in Gurgaon address is SACH COLLECTION POINT,1789/3,RAJIVE NAGAR,MAIN MATA ROAD,GURGAON-122001,CONTACT NUM:9555355131.Where i submitted my phone on 30 July-2014.They gave me the receipt for the same and in receipt it is clearly written that your phone will be delivered with in 21 working days.With in 21 working days and after that i went there they told me that we did not receive your phone till now.It has been more than 30 days.Despite of these things i called so many times on their CUSTOMER CARE number ( 18602001003) to know the status of my phone and every time they said your phone is ready to dispatch.My service Request num is (07101561E70501 ).