Consumer Redressal

I had paid Rs.18,199/- towards the purchase of one Samsung Galaxy Grand 2 mobile phone from shopclues.com on 31/07/2014 vide order no.17616687. I was provided with a tracking number 69142135731 and was informed that the consignment was shipped through Blue Dart Courier. But, when I did not receive the product within the stipulated date, i.e by 14/08/2014, I contacted them through e mail and phone about the happening. Every time I rang them, I get the same answer that \" We are very sorry for the inconvenience. We will revert back to you within 48 hours. Days spent, but I did not receive any fruitful reply from them. Now, when I am claiming for refund I am getting the same reply from them and thus it is getting delayed and delayed. I am getting copy paste replies from them. It is very disgusting. I require my money/refund at the earliest.