Consumer Redressal

I bought micromax A069 On 10 August 2014.Its not even 20 Days after buying my cell phn is not working properly. Particular right upper area, its touch is not working at all. Even without any physical damage. And even its earphones stopped working suddenly without any physical damage. I am very disturbed. I am a regular cllg student that was my first smartphone i bought after doing a internship for 2 months somewhere because i was in a urgent need of a smartphone to continue with my assignments and projects for which i need to surf a lot. sir i really oblige and request you to take my complaint into consideration. Even I have submitted my cell phone in the shadipur service center and i asked them for a substitute, before submitting they said yes substitute will be provided. the time i submitted my cell phone they said that substitute is not provided, we didn\'t said anything like that. i really want my cell phone to be replaced by the company on a serious notice