Consumer Redressal

I booked an international flight ticket from www.cleartrip.com on 10 July, 2014. It was an Etihad Airways flight from Kolkata to Manchester and was dated 9 Sep 2014. The Ticket Number is 6075268772399 and the Trip ID as provided by Cleartrip.com is 14071012429. The ticket Cost INR 33,850. I was assured FULL REFUND UPON CANCELLATION by the Cleartrip website, and I hence proceeded to cancel said ticket on 2 Sep 2014. After cancellation, I was sent an email assuring me that my money would be deposited into my account. However, I did not receive any money. Upon calling up Cleartrip Customer Care, I was informed that the ticket I bought was \"Not Refundable on Cancellation\" and that I was to receive NO MONEY AT ALL. I think this is dishonest because the flight came up in the search which I made specifically for refundable flights, and the fact that the ticket is non-refundable was mentioned nowhere in the website or even in the ticket. I can provide documents. Please Help!