Consumer Redressal

CONSUMER DISPUTE REDRESSAL FORUM GOVT. OF N.C.T. OF DELHI DISTRICT FORUM SOUTH-WEST Local Shopping Centre, Sheikh Sarai, Phase II,Delhi. Shri VINOD KAPOOR R/o. WZ-229 FIRST FLOOR, STREET NO. 13, SHIV NAGAR, JAIL ROAD, NEW DELHI-110058 . .. Complainant V/s. Mr. Vikrant Khare - Managing Director, Meru Cabs Co. Pvt. Ltd. VIMAL PLAZA, 1ST FLOOR, PLOT NO. 9, POCKET – 4, SECTOR 11, DWARKA, NEW DELHI-110075…...Opponent CORUM : HON\'BLE PRESIDENT : MR. S. L. KHANNA HON\'BLE MEMBER : SH. VINOD KAPOOR O R D E R This complaint has been filed by the Complainant against the Managing Director of MERU CABS and Meru Cabs Company Pvt. Ltd. situate at the above cause title address (hereinafter for the sake of brevity of convenience referred to as Opponents) Complainant made a booking for a two MERU CABS on 5 Feb’13 from Shiv Nagar, New Delhi to Airport Terminal 1 for boarding the flight to Aurangabad for Shirdi and thereby to hold the Opponents guilty of negligent and deficient services for failing to provide the cab on 6th Feb – 5:10 a.m. after accepting the booking on 5th Feb‘2013 and sending the confirmation message on e-mail and sms. MERU have not fulfilled the committed services nor even bother to Inform regarding the non-availability or delay to send the cab. Neither they have sent any sms to inform the non-arrival of the cab. The complainant has continuously called MERU CABS on 06/02/13 since morning at 4:40 am to check regarding the non-arrival of CABS but it’s surprising that there is no response from the customer service at MERU CABS and nobody has responded on the status of the cabs due to this complainant faced a big problem as they planned the travel with their family and aged elder with two small children’s of 1 ½ Years & 8 yrs. It was really a big problem to arrange a cab in the early hours of morning at 5:00 a.m for a schedule flight. Due to this big blunder and unethical practice by MERU CABS Complainant suffered huge Money losses as well as trauma of Missing the Flight Schedule and face no show for the scheduled Itinerary. MERU CABS is totally responsible for irresponsive services towards the customer. It must be stated here that Meru Cab’s taxi’ tariff is atleast three times the charges of normal taxis, and the additional amount is only for 100% ASSURED SERVICE TO THEIR CLIENTS. The Complainant, therefore, states that in view of the above facts and circumstances he and his family was subjected to lot of stress, tension, mental agony etc. and, therefore, the Opponents should be held guilty for being deficient in their service thereby for failing to provide non satisfactory services to the Complainant and his family. Further for directions to Opponents to reimburse the expenses to the Complainant to the tune of Rs. 500/- paid to local Taxi Service from Shiv Nagar to Airport Terminal 1. Amount of Rs. 13502/- towards the NO SHOW of scheduled tickets Purchased for Delhi-Aurangabad. In addition to this Meru’s act, complainant paid additional amount of Rs : 43700 / - to compensate reschedule journey via Mumbai for air tickets due to No show. (as all the Hotel Bookings at Shirdi & Return Ticket from Mumbai-Delhi has already booked and the no show causes all the booking cancelled which will total cause the loss of Rs.70,000/-) which will also cost Extra Rs. 3060/- for a Volvo from Mumbai-Shirdi (Rs.510 / Per Person – 510 x 6 = Rs. 3060/-) and Rs. 50,000/- towards compensation for No show happened and faced mental agony, stress etc., sum totalling to Rs. 1.10,762……./- .