Consumer Redressal

I had purchase ‘Set of 3 Birde Melamine Tray Set - Multicolor A2’ from naaptol.com as per Order No. 9846989, Dtd. 12.07.2014, Total Cost was Rs. 448 (Rs. 349 + Rs. 99 was shipping charge). I had received the product on 25.07.2014. After opening of packing, I had found that one tray was broken (larger one) and I had complained about it to the customer care of naaptol.com on same day of delivery i.e. on 25.07.2014, complaint No. 6666166. A discussion was held on 30.07.2014 with the customer care of naaptol and they offer two options – (i) Refund of Rs. 100 to my napptol account which would be adjusted with my next purchase (not followed proportionality)Iand (ii) their logistic would collect the broken tray and same shall be replaced by new one and in that case I need no extra charge. But, now they are rejecting both offer and to replace I have to sent the set with my own cost for replacement which required approximately Rs. 200. So, I purchased for loss only.